Terms and condition

📄 TERMS & CONDITIONS

Tianzhu Food Delivery
Effective Date: 08-02-2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the Tianzhu Food Delivery mobile application (“App”, “Platform”, “Service”).

By accessing or using the App, you agree to be legally bound by these Terms in accordance with the laws of India.

If you do not agree, please do not use the App.

2. Nature of Service

Tianzhu Food Delivery acts as an intermediary platform connecting users with restaurants and delivery partners.

We:

Enable users to browse menus
Facilitate online food ordering
Coordinate delivery through partners

We do NOT:

Prepare food
Control food quality
Control restaurant pricing

The restaurant is solely responsible for food preparation, hygiene, and quality.

3. Eligibility

You must be at least 18 years old to place an order.

By using this App, you confirm:

You are legally competent under Indian Contract Act, 1872
Information provided is accurate

4. User Account Responsibility

Users are responsible for:

Maintaining confidentiality of login credentials
All activities under their account
Providing correct delivery details

5. Orders and Acceptance

All orders placed through the App are subject to:

Restaurant confirmation
Availability of items
Serviceability of delivery location

The restaurant has the right to accept or reject any order.

6. Pricing & Payments

Prices are determined by restaurants.
Taxes (including GST, if applicable) may be added.
Payment must be made at the time of order.

Payment Gateway

Online payments are processed securely via:

👉 Razorpay Payment Gateway

Tianzhu Food Delivery does not store your card or banking details.

All transactions are subject to Razorpay’s terms and security policies.

7. Cancellation & Refund Policy

🚫 No Refund Policy

Once an order is accepted by the restaurant and food preparation has started:

No refund shall be issued.

Users acknowledge that food items are perishable goods and cannot be returned once prepared.

Refund May Be Considered Only If:

Order is not delivered
Payment deducted but order not confirmed
Incorrect or missing items delivered (subject to verification)
Order cancelled by restaurant

Refund decisions shall be made at the sole discretion of Tianzhu Food Delivery after proper investigation.

Approved refunds (if any) will be processed within 5–7 business days to the original payment method.

8. Delivery Policy

Delivery times are estimated and may vary due to:

Traffic conditions
Weather conditions
Restaurant delays
Force majeure events

We are not liable for delays beyond reasonable control.

9. User Conduct

Users agree not to:

Misuse the platform
Place fraudulent orders
Abuse delivery partners
Provide false complaints for refunds

Violation may result in permanent account suspension.

10. Limitation of Liability

Tianzhu Food Delivery acts only as a technology platform.

We are not liable for:

Food quality issues
Allergic reactions
Restaurant hygiene standards
Indirect or consequential damages

Maximum liability shall not exceed the total order value paid by the user.

11. Intellectual Property

All content including logo, design, text, and software belongs to Tianzhu Food Delivery and is protected under Indian copyright laws.

12. Force Majeure

We are not liable for failure of performance due to events beyond our control including natural disasters, government restrictions, pandemics, or technical failures.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in:

👉 Mumbai, Maharashtra, India.

14. Modification of Terms

We reserve the right to modify these Terms at any time.

Continued use of the App constitutes acceptance of updated Terms.

15. Contact Information

For support or legal queries:

Email: support@yourdomain.com
Company Name: Tianzhu Food Delivery
Location: Mumbai, Maharashtra, India